APA stil citiranja

Hernon, P., & Whitman, J. R. (2001). Delivering satisfaction and service quality: Delivering satisfaction and service quality : a customer-based approach for libraries. Chicago ; London: American Library Association.

Chicago stil citiranja

Hernon, Peter, and John R. Whitman. Delivering satisfaction and service quality: Delivering satisfaction and service quality : a customer-based approach for libraries. Chicago ; London: American Library Association, 2001.

MLA stil citiranja

Hernon, Peter, and John R. Whitman. Delivering satisfaction and service quality: Delivering satisfaction and service quality : a customer-based approach for libraries. Chicago ; London: American Library Association, 2001.