Reforms of public services : experiences of municipalities and regions in South-East Europe - Peteri, Gabor; Hegedus, Jozsef; Ploštajner, Zlatka; Teller, Nora; Somogyi, Eszter; Matei, Lucica; Cernicova, Mariana; Ananieva, Nora; Todorovski, Ilija, pravnik; Miljević, Damir; Briški Đurđevac, Ana; Pintar, Ruediger (Friedrich Ebert Stiftung, Zagreb Office, 2003)