Delivering satisfaction and service quality
| Permalink: | http://161.53.241.124/Record/ffzg.KOHA-OAI-FFZG:3005/Details |
|---|---|
| Glavni autor: | Hernon, Peter (-) |
| Ostali autori: | Whitman, John R. (-) |
| Vrsta građe: | Knjiga |
| Jezik: | eng |
| Impresum: |
Chicago ; London :
American Library Association,
2001.
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| Predmet: |
| LEADER | 00845nam a2200265ui 4500 | ||
|---|---|---|---|
| 003 | HR-ZaFF | ||
| 008 | 030723s2001 ||| |||||||||| ||eng|d | ||
| 999 | |c 3005 |d 3005 | ||
| 020 | |a 083890789X | ||
| 035 | |a HR-ZaFF iznL2952 | ||
| 040 | |a HR-ZaFF |b hrv |c HR-ZaFF |e ppiak | ||
| 080 | |a 025.5 | ||
| 100 | 1 | |a Hernon, Peter | |
| 245 | 1 | 0 | |a Delivering satisfaction and service quality : |b a customer-based approach for libraries / |c Peter Hernon, John R. Whitman. |
| 260 | |a Chicago ; |a London : |b American Library Association, |c 2001. | ||
| 300 | |a xiv, 181 str. ; |c 28 cm | ||
| 504 | |a Str. 171-175: Bibliografija | ||
| 504 | |a Kazalo | ||
| 653 | |a knjižničarstvo | ||
| 653 | |a informacijska služba | ||
| 653 | |a korisnici | ||
| 700 | 1 | |a Whitman, John R. | |
| 942 | |b LIB |c KNJ |h BG04.5 |i HER d |6 BG045_HER_D | ||
| 991 | |a izn228/2003 | ||
| 992 | |a IZ |b IK |c 20030723 | ||