Delivering satisfaction and service quality
| Permalink: | http://161.53.241.124/Record/ffzg.KOHA-OAI-FFZG:3005/Similar |
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| Glavni autor: | Hernon, Peter (-) |
| Ostali autori: | Whitman, John R. (-) |
| Vrsta građe: | Knjiga |
| Jezik: | eng |
| Impresum: |
Chicago ; London :
American Library Association,
2001.
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| Predmet: |
APA stil citiranja
Hernon, P., & Whitman, J. R. (2001). Delivering satisfaction and service quality: Delivering satisfaction and service quality : a customer-based approach for libraries. Chicago ; London: American Library Association.
Chicago stil citiranjaHernon, Peter, and John R. Whitman. Delivering satisfaction and service quality: Delivering satisfaction and service quality : a customer-based approach for libraries. Chicago ; London: American Library Association, 2001.
MLA stil citiranjaHernon, Peter, and John R. Whitman. Delivering satisfaction and service quality: Delivering satisfaction and service quality : a customer-based approach for libraries. Chicago ; London: American Library Association, 2001.